TERMS

PROVISION OF SERVICE
PAYMENTS
INTELLECTUAL PROPERTY
MAINTENANCE
SUSPENSION, TRANSFER
PROMOTION

PRIVACY

DISCLAIMER

NEED CLARIFICATION?

We are happy to offer more information about how we operate.

TERMS

In an attempt to maintain a professional and positive relationship OX Digital invites you to hereby agree with the following terms.

When we talk about ‘we’ or ‘our’ or ‘us’ or ‘OX’, we are referring to business OX Digital which operates under the company ‘Ben Lennox Holdings Pty Ltd’.

When we refer to ‘Client’, we are referring to the disclosing party. A single person or company who is under the care and guidance of OX Digital.

PROVISION OF SERVICE

QUOTES

Costs are based on information provided to OX at the time of quoting. If that information is later found to be inaccurate or there is a change to the nature or scope of the job, the quote may need to be refined. Please contact us as soon as anything changes that could affect the scope.
Quotes remain open for acceptance for up to 30 days from the date of issue.
OX may withdraw a quotation at any time.
Clients can accept a quotation by digitally signing the appropriate spaces in a quote.

VARIATIONS

Any changes to an agreed scope of works will incur additional charges at our base hourly rate of $80+gst per hour in half hour increments.
In order to complete a larger or different scope of work, OX may discuss additional account management hours to keep a project moving.

OVERTIME

Hours of operation are between 8am to 6pm (Monday to Friday). Should team members be required to work outside these hours to meet a deadline, a higher rate may apply.
Business hours are calculated at $80+gst per hour

DEADLINES

The parties agree to strive to meet and act in good faith to achieve deadlines.
Proposals and email communication thereafter will include a timeline for both parties to follow to meet deadlines.
OX will endeavour to provide timely and effective service to the Client. In return, the Client will endeavour to supply information, login details, assets and feedback required in a timely manner.
Neither party will be held liable for any loss or damage as a result of a failure to meet the agreed dates due to any negligence on behalf of the other party.

TESTING

OX Digital will test with the latest version available of all dependent plugins during the timeline of the project.
Once main testing is complete and final payment has been made the site will be moved to the client's live environment and final integration testing will be conducted.

CANCELLATION OF SERVICE

30 days notice must be given for a cancellation or transfer of service.
A Client will need to be up to date with payments before a transfer will proceed.

PAYMENTS

WEBSITE

Website payment plan is outlined on the website quote.
Late or non-payments at key completion milestones, may cause work to be suspended until any outstanding accounts are settled.
A website will only go live after a final payment is made.
As a last resort, OX Digital has the authority to unpublish any work completed by them until an account is settled.

DIGITAL MARKETING

OX Digital has the right to pause marketing services until a full payment is received.
Payment must be made in the first week of the month.
Late or non-payments each month may cause work to be suspended until any outstanding accounts are settled.

PRINT

Prices vary depending on courier costs relevant to your item and quantity of item. This cost will be highlighted in a quote or email.
OX Digital has the right to delay delivery of printed goods until a Client has paid in full.

INTELLECTUAL PROPERTY

GENERAL

Ownership of all concepts, visuals and design files, together with the copyright therein, shown for the purpose of approval will remain the property of OX. They may not be reproduced, taken in artwork, used for design application or any means of implementation anywhere without the written permission of OX.
A Client shall have a licence to utilise the final deliverable strictly for that purpose only.
A Client shall not reproduce, publish, transmit, distribute, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of the deliverables OX creates.
In some cases, Stock Photography will be purchased under OX Digital’s Adobe Stock account and can only be used under those licencing restrictions.

WEBSITE

Ownership of the website is transferred to the Client upon full payment. Until the account is settled in full, all materials remain the property of OX.
A Client maintains full ownership of domain name/s and associated email addresses. We keep access to your details for required support.
Third party use of Source Code and Plugins are used under their respective licenses and remain the property of their respective owners. In most cases these licences will be purchased within a Client’s account.

DIGITAL MARKETING

The Client has full ownership of strategy documentation, written content and supporting assets for that month upon payment of that month.

PRINT

Clients must acknowledge that upon payment, a Client has ownership of that printed item only.
Full ownership of the associated design files will incur a fee.

MAINTENANCE

WEBSITE

OX has the responsibility to maintain the security of your website for the first six months. After this period OX is not responsible for any bugs or cyber attacks.
Clients who do not have a Maintenance Package will be billed at $80+gst per hour to rectify any issues after the first six months.
Work performed outside of business hours for Fatal or Business Critical support is calculated at an emergency rate $160+gst per hour if a Client does not have a Maintenance Package.

SUSPENSION, TRANSFER OR TERMINATION

WEBSITE

Your website is and always will be your property however if you wish to transfer your website we charge a $900+gst fee to export and package your code.
Any additional work involved to assist with a smooth transfer will be billed at $80+gst per hour and will be quoted prior to the transfer commencing.

DIGITAL MARKETING

Google Ads and/or Facebook Ads accounts and any other Digital Marketing accounts remain the ownership of the client. We can remove ourselves from these accounts upon request.
Any additional work involved to assist with a smooth transfer will be billed at $80+gst per hour and will be quoted prior to the transfer commencing.

PROMOTION

WEBSITE

For Websites built by OX Digital, ‘SITE BY OX DIGITAL’ will be added to the footer of your website linking back to our website www.oxdigital.com.au for promotional purposes.

DIGITAL MARKETING

For Digital Marketing built by OX Digital, ‘DIGITAL MARKETING OX DIGITAL’ will be added to the footer of your website linking back to our website www.oxdigital.com.au for promotional purposes.
OX has the right to showcase your website, ad visuals and results on the OX Digital website and social media accounts for promotional purposes.