- STRATEGY Financial Analysis Strategic Clarity Growth Projections Business Coaching Roadmaps
- BRANDING Graphic Design Packaging Design Print Management Customer Experience Design Systems
- WEBSITES Sales funnels Wordpress Websites E-Commerce Websites Maintenance & Security
- DIGITAL ENGAGEMENT Social Media Management Content Creation Email Marketing Conversion Rate Optimisation
- DIGITAL MARKETING Search Engine Optimisation Search Engine Advertising Social Media Advertising
- TECHNOLOGY Technical Strategy Full-Stack Development IT Setup & IT Support Online Portals CRM Setup & Support
TERMS
In an attempt to keep all terms above board and maintain positive relationships with clients OX Digital invites you to hereby agree with the following terms.
When we talk about ‘weʼ (or ‘our’ or ‘us’ or ‘OX’ or ‘OX Digital’), we are referring to the company ‘Ben Lennox Holdings Pty Ltdʼ. We operate under the business name ‘OX Digital’.
QUOTES
- Costs are based on information provided to OX at the time of quoting. If that information is later found to be inaccurate or there is a change to the nature or scope of the job, additional costs may apply.
- Quotes remain open for acceptance for up to 30 days from the date of issue.
- Clients can accept a quotation by digitally signing a quote or by replying to an email with ‘APPROVEDʼ.
- OX may withdraw a quotation at any time.
- Please contact us as soon as anything changes that could affect the scope.
SERVICES
VARIATIONS
- Any change requests on top of an agreed quote will incur additional charges.
- Base hourly rate: $80+gst per hour (rounded down to the closest half hour).
OVERTIME
- Hours of operation are between 8am to 6pm (Monday to Friday).
- Overtime hours will be charged with an additional 10% on a base hourly rate.
FAST TRACKED PROJECTS
- Should we be required to work outside office hours in order to meet a fast tracked project deadline or perform an urgent task, we will apply an additional 10% to the hourly rate.
ACCOUNT MANAGEMENT
- OX Digital factors account management into most services and quotes.
- During a large project OX may discuss additional account management hours to keep a project moving.
PAYMENTS
BRANDING LATE PAYMENTS
- OX Digital has the right to hold design elements and ownership until a client has made a full payment.
MARKETING LATE PAYMENTS
- OX Digital has the right to pause marketing services until a full payment is received.
PRINT LATE PAYMENTS
- OX Digital has the right to hold off on delivering printed goods to a client until full payment is received.
WEBSITE LATE PAYMENTS
- OX Digital has the power to unpublish a new website or new website feature until an account is settled. We will not take down a site that wasn’t developed by us.
WEBSITE PAYMENT PROCESS
- After approval, the client will be sent an invoice.
- Phase 1 will start as soon as Phase 1 payment is made.
- Phase 2 will start after design approval and Phase 2 payment.
- Require more flexible payment terms? We can agree on 25% payments guarantees at key milestones.
- Late or non-payments at key completion milestones, may cause work to be suspended until any outstanding accounts are settled.
- Late payments can incur late fees.
- A website will only go live after a final Deployment payment is made.
LOGISTICS
SHIPPING COSTS
- Prices vary depending on courier costs relevant to your item and quantity of item.This cost will be highlighted in a quote or email.
DELIVERY TIMES
- We strive to process your order the day of your order or in some cases the following day.
- In most cases, your print job will be processed and delivered between 10 and 14 days.
- Public holidays may cause a delay but would only account for one or two days more.
INTELLECTUAL PROPERTY
OWNERSHIP
- Ownership of all concepts, visuals and design applications, together with the copyright therein, shown for the purpose of approval will remain the property of OX. They may not be reproduced, taken in artwork, used for design application or any means of implementation anywhere without the written permission of OX.
- A client shall have a licence to utilise the final item strictly and only via the service of OX. Fees will be charged to transfer licence.
- Ownership of item transfers to the client upon full payment of all fees owing. Until the account is settled in full, all materials remain the property of OX.
PRINT OWNERSHIP
- Upon payment, a client has full ownership of that printed item only.
- Clients must acknowledge that they are paying for that printed item only.
- Full ownership of the design and associated files associated will incur a fee.
WEBSITE OWNERSHIP
- Ownership of websites created by OX is transferred to the client upon full payment. Until the account is settled in full, all materials remain the property of OX.
- A client shall have a licence to utilise the final item strictly and only via the service of OX. Fees will be charged to transfer licence.
DOMAIN NAMES
- A client maintains full ownership of domain name/s and associated email addresses. We keep access to your details for required support.
COPYRIGHT
THIRD PARTY ELEMENTS
- Materials sourced from third-parties such as stock photography, music and source code are used under their respective licenses and remain the property of their respective owners.
THIRD PARTY ELEMENTS
- Materials sourced from third-parties such as stock photography, production music and source code (eg. WordPress) are used under their respective licenses and remain the property of their respective owners.
WEBSITE
- All logos, photographs, written content and business elements are owned by Lennox Design. Any unapproved use of our content will be acted upon.
- You may not reproduce, publish, transmit, distribute, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of the website OX creates.
- Downloadable content can only be used for personal use but can never be passed on, sold or reformatted for personal use.
PROMOTION
- ‘SITE BY OX DIGITAL’ will be added to your footer linking back to our website www.oxdigital.com.au for promotional purposes.
- Ox has the right to showcase your projects for any promotional purpose.
SOCIAL MEDIA
- Reproduction or re use of our visual/written material on social media can only be done for the purpose of promoting our brand in a positive way.
- A credit must always be visible (#oxdigital or @oxdigital_agency).
